In the current healthcare landscape, person and family engagement (PFE) is the cornerstone of effective healthcare delivery and outcomes. According to the Agency for Healthcare Research and Quality (AHRQ), active partnership between patients and providers leads to more ideal health outcomes, fully met medical needs, and timely medical care. High levels of patient and family engagement, coupled with strong provider communication, are further linked to decreased medical costs, lower numbers of medical errors, and safer conditions within primary care. Research shows that the continuity of relationships between patients and providers positively impacts not only patient services/experiences, but also patient safety.

As a healthcare provider, your dedication to supporting your patients and their families/caregivers ensures that they receive the highest possible quality of care and attain positive health outcomes. To help you achieve these goals, there are many resources available to you.

Visit the Beneficiary Care Management Program (BCMP) website if you would like information about helping your patients with discharge instructions and post-treatment plans; follow-up care; or referrals to community resources or person and family engagement (PFE) partners.

To learn more about improving population health and the healthcare system, reducing the cost of healthcare, or partnering with a Quality Improvement Organization (QIO), visit the QIO Program website.

You can also visit the QIO Program website to access resources related to quality of care reviews, healthcare safety trainings, preventive services, and Culturally and Linguistically Appropriate Services (CLAS) Standards.

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